The collection technician participates in the clients’ receipt and refund activities.
Prepares deposits and performs manual collections. Checks the list of electronic payments made by the insured, if necessary, conducts research to correct the client's identification.
Collects the amounts received from collection agencies, Groups and associations and fleets of the company's products and ensures monthly monitoring.
Verifies insured files following receipt of an incorrect payment, follows up (zero balance, method of payment, non-existent intervener number), communicates with customers by telephone or by letter for inform of the situation and return checks to customers if necessary.